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Developer Community Code of Conduct

Our commitment​

SailPoint is dedicated to providing a welcoming, inclusive, and harassment-free community experience for everyone. We are committed to fostering an environment where questions are met with helpful responses, knowledge is shared openly, diverse perspectives are respected, and technical excellence is celebrated — regardless of age, disability, ethnicity, gender identity, level of experience, nationality, race, religion, or sexual orientation.

By participating in the Developer Community, you agree to uphold the standards outlined in this document. These standards are in addition to our Community Program Terms and will be updated from time to time by us.

Scope​

This Code of Conduct applies to all members of the SailPoint Developer Community, including:

  • Community members
  • Ambassadors and Expert Ambassadors
  • SailPoint employees
  • Partner representatives
  • Any person posting content in community forums including chat

Expected behavior​

Respectful

  • Treat everyone with courtesy and professionalism
  • Assume good intent and disagree constructively
  • Use welcoming, inclusive language

Helpful

  • Share knowledge generously and guide newcomers patiently
  • Acknowledge when you don't know something
  • Point people to relevant resources
  • Give credit for others' contributions and celebrate community successes

Diligent

  • Search before posting: check docs, knowledge base, and existing threads
  • Provide context, version info, and what you've already tried
  • Test solutions before sharing them
  • Follow up when a solution works (or doesn't)

Professional

  • Keep discussions on-topic
  • Avoid spam, unsolicited self-promotion, or commercial solicitation
  • Represent yourself and your organization honestly

Unacceptable behavior​

The following behaviors are prohibited:

  • Harassment, discrimination, or offensive comments of any kind
  • Sexual attention, personal attacks, or threats
  • Doxxing or publishing private information without consent
  • Spam, flooding, or deliberate derailment of discussions
  • Plagiarism
  • Sharing false, misleading, or unverified technical information
  • Manipulating community systems
  • Malicious code, phishing, or social engineering
  • Content that violates laws or regulations
  • Impersonating others or creating duplicate accounts
  • Using "SailPoint" or any similar variations or spellings thereof in your username or display name
    • This applies to all members, including SailPoint employees
    • Official employees are identified by their SailPoint badge, not their username
  • Using a username or display name that impersonates a SailPoint employee, product, team, or official account

Posting guidelines​

Before posting, search existing discussions and check SailPoint documentation, including the AI Usage Policy.

Do:

  • Write a clear, specific title that describes the actual problem
  • Include product name, version, what you've tried, and relevant error messages
  • Format code using markdown code blocks
  • Remove any sensitive data
  • Post in the correct category with helpful tags

Don't:

  • Share credentials, API keys, customer data, confidential information, or personally identifiable information
  • Post customer implementations or NDA-covered configurations, materials, or information
  • Request that others do your work for free
  • Post off-topic, political, religious, or inflammatory content
  • Advertise or promote services, including your own services

Respectful disagreement​

Technical discussions often involve differing opinions. Focus on ideas, not people. Explain your reasoning, acknowledge valid points, and be willing to be convinced. Avoid dismissive language (for example, "just Google it"), personal attacks, or continuing to argue after an impasse.

Reporting and enforcement​

How to report​

To report content that violates this policy, please flag the post, this will notify our community moderators. For private concerns, use our incident report form or message @developer_relations_team on the forum.

Reports are kept confidential. Retaliation against reporters is prohibited. Reporters receive confirmation their report was received.

We believe in education first, but repeat violations will result in escalating consequences. As a reminder, under our Community Program Terms, we reserve the right to terminate or suspend your rights to use the Community Program for any reason.

1st violation — Reminder

  • Friendly reminder via private message
  • Post edited or hidden with explanation
  • No formal warning on record

2nd violation — Warning

  • Official warning sent
  • Formal acknowledgment of Community Code of Conduct required in writing

3rd violation — Ban

  • Permanent posting ban
  • Account converted to read-only
  • Removal from Ambassador program if applicable

Some behaviors result in an immediate permanent ban, regardless of prior history:

  • Harassment, hate speech, or targeted abuse
  • Doxxing or sharing another person's private information
  • Posting malicious code or security exploits
  • Coordinated manipulation, fraud, or sockpuppet accounts
  • Illegal activity

Appeals​

Any enforcement action of the 2nd violation or above may be appealed within 14 days. Email developer-relations@sailpoint.com with your perspective and any relevant context. Our Developer Relations leadership will review within 14 days, and all decisions are made in our sole discretion. One appeal per incident, decision is final.

Thank you for being a part of the SailPoint Developer Community.

Last updated on by Danielle Andrist